jetwin's Privacy Policy

This Privacy Policy ("Policy") is a legal statement regarding the management of personal information of users of the jetwin platform ("Platform" or "Site"). By using this site, you are considered to have agreed to the terms described below. We recommend that anyone who wants to learn more about this Policy or understand the related Terms and Conditions read both documents carefully.

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Section 1 Definitions and Scope of Application

In this Policy, "user" refers to any person who has created or is in the process of creating an account on the jetwin platform. "Personal information" means any information that can directly or indirectly identify a person — such as name, mobile number, email address, date of birth, and financial transaction details.

This Policy applies only to jetwin's own website and mobile application. Third-party providers or game studios may have their own privacy policies, for which jetwin is not responsible.

Section 2 Sources and Types of Information Collected

2.1 Registration and Account Management

When creating a jetwin account, we collect the following information:

• Full name and date of birth
• Mobile number and email address
• Preferred language and security verification details
• Copies of government-issued identification provided during the identity verification (KYC) process

2.2 Financial Transaction Information

During deposits and withdrawals, we collect the transaction date, amount, and the identity of the payment method used. jetwin currently processes payments via bKash, Nagad, Rocket, and Upay. Transaction information processed through these mobile wallets may also be governed by the respective payment provider's policy.

2.3 Technical and Usage Information

While you browse the site, our servers automatically collect certain technical information. This includes:

• IP address and device type
• Browser name and version
• Date, time, and duration of site visits
• The page from which you arrived at the site (referrer URL)
• Gaming activity and betting history

2.4 Cookies and Tracking Technologies

jetwin uses cookies to maintain login sessions, improve site performance, and remember user preferences. Cookies can be disabled from your browser settings, but doing so may limit some site functionality.

Section 3 Purposes of Using Information

jetwin uses collected information for the following purposes:

• Ensuring account registration, verification, and secure management
• Processing deposits and withdrawals and recording transactions
• Providing customer support — assistance in Bengali and English via 24/7 live chat and email
• Verifying identity in compliance with applicable laws and regulations
• Preventing fraud, money laundering, and unauthorised access
• Following and enforcing responsible gaming policies
• Conducting analysis to improve platform performance and security
• Sending relevant promotional messages subject to user consent

We believe that collected information plays an important role in helping each user build habits of responsible gaming — for example, if unusual betting patterns are detected, we can alert the user.

Section 4 Data Storage and Security Measures

4.1 Secure Storage

jetwin stores user data on encrypted servers. SSL (Secure Sockets Layer) technology is used during data transfers, which protects information from unauthorised access by third parties.

4.2 Access Control

Personal information can only be accessed by staff members who need it for their work. All staff are bound by a commitment to maintain confidentiality. Internal access logs are reviewed regularly.

4.3 Data Retention Period

Information is retained for the entire period the account remains active. Even after an account is closed, certain information may need to be kept for a specific period to meet applicable legal or regulatory obligations. Once that period has passed, the information is securely deleted or anonymised.

Section 5 Sharing Information with Third Parties

jetwin does not sell users' personal information or transfer it to third parties for commercial purposes. However, limited information sharing may occur in the following situations:

• Transaction-related information with mobile wallet providers such as bKash, Nagad, Rocket, and Upay for payment processing
• With game software studios — only the information necessary for the fair operation of games
• With technology service providers assisting in fraud prevention or KYC verification
• To government authorities to comply with court orders or legal obligations

Data protection is included in agreements made with third-party service providers.

Section 6 User Rights

Every user with an account on the jetwin platform enjoys the following rights:

6.1 Right to Access Information

You may at any time request details of the personal information jetwin holds about you.

6.2 Right to Correct Information

If your account contains incorrect or incomplete information, you may request that it be corrected. Additional verification may be required for changes to identity-related information.

6.3 Right to Delete Information

A request to delete information may be submitted along with a request to close your account. However, some information may need to be retained for a specific period due to legal obligations.

6.4 Right to Object to Processing

If you do not wish to receive marketing communications, you may withdraw your consent at any time. Let our support team know via live chat or email and action will be taken as soon as possible.

Section 7 Protection of Minors

jetwin strictly prohibits providing services to anyone under the age of 21 ("minors"). Age is verified during the registration process. If any user does not meet the 21+ age requirement, their account will be closed immediately and the associated information will be deleted. jetwin does not intentionally collect personal information from minors.

Section 8 Marketing and Communications Policy

Based on consent given at registration, jetwin may occasionally send promotional messages. These messages may contain information about bonus offers, new games, or special events. If you wish to withdraw your consent, you may use the unsubscribe link in any message or inform our support team directly.

jetwin will never ask for a password, OTP, or full payment details via email or chat without a prior request. If you receive such a message, it may be a fraud attempt — please notify our support team immediately.

Section 9 International Data Transfers

jetwin's server infrastructure may be located in regions where different data protection laws apply than those in Bangladesh. However, for international data transfers, we ensure that the standards of this Policy are maintained throughout and that applicable contractual protections remain in effect.

Section 10 Policy Changes and Updates

This Privacy Policy may be updated from time to time due to business needs, legal changes, or technical upgrades. For significant changes, users will be notified at their registered email or mobile number. Continued use of the site after a change is considered acceptance of the updated policy. The "Last Updated" date at the top of the policy always indicates the date of the most recent version.

Section 11 General Enquiries and Contact

For any questions, complaints, or information requests regarding this Privacy Policy, please contact our 24/7 support team:

• Live Chat: Instant support is available via the chat icon at the bottom right of the site
• Email: [email protected]

Answers to common questions can be found in our FAQ section, which contains detailed answers on account, payment, and gaming topics.

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This Policy applies to users of the jetwin platform and has been created with a commitment to the highest level of security and transparency. You can learn more about jetwin's services and values on our About Us page.